EXTENDED CHRISTMAS RETURNS
All cancellable goods received between 15 November and 22 December 2020 (inclusive) can be returned in their original condition at any time before 10 January 2021. For all cancellable goods purchased on 23 December 2020 or after, our 14-day returns policy applies. Please notify the brand as soon as you know that you wish to return an item for exchange or refund.
Whilst we are sure you will love your purchase, sometimes things don’t fit, aren’t the colour you expected or just aren’t right!
Brilliant Little Brands is a marketplace and our individual brands may have their own returns policies. Where these differ, they can be viewed on the individual product pages.
NON RETURNABLE ITEMS
As a general guide, you will not be able to return items where health or hygiene is a concern; underwear, swimwear, face masks, earrings for pierced ears, make up etc. Items that have been personalised in any way and food & drink may also not be accepted back. Anything that was delivered in a sealed packet and has been opened may also not be accepted back.
Anything that you receive damaged or broken should also be advised through the method below.
If you need to return anything, please go to the “Returns” link at the bottom of the Home page on the brilliantlittlebrands.com website and follow the instructions. Our guideline to our brands is that customer refunds should be received by them within 10 days of receipt of the return however different brands may have different returns policies and the timescale will also depend on the payment method and who you bank with.
All goods are to be returned to the individual brand once the return has been agreed by them. No goods should ever be returned to our registered address.
We hope you do not need to return your purchase but if you do, be assured all of our brands comply with the current legislation (Consumer Rights Act 2015, Consumer Contracts Regulations 2014).
BLB market place can fully sync orders and inventory with your Shopify store. Our system collects your tracking information and relays it to customers.
ORDER SYNC: Direct with your platform
INVENTORY SYNC: Yes – 2 way updates
ORDER FULFILLMENT: Orders from BLB will be placed in your store and appear like any other order. So, you just ship like you normally would. If you place a tracking number in your Shopify order, it will be relayed back to the BLB customer too. All customer communication is via BLB.